Teonan FAQ

Membership and Subscription details

Membership and Subscription details

Absolutely. Each of our Hot Drinks That Heal (except for the Sampler Pack) can be ordered by subscription at a variety of intervals.

The subscription offers a significant discount, so you already get the best deal possible. In general you cannot apply a seasonal/promotional discount code to a subscription order. If you receive a special discount code, you may be able to apply it to a new subscription, depending on the terms of that discount code -- such as one for referring a friend, for example.

Absolutely. Shipping is included in all subscriptions.

We will never charge you any fee whatsoever regarding any change to your subscription. There are no hidden costs, no catches, no proverbial wool we’re jonesing to pull over your eyes. The subscription service is here for you, to serve you best by giving you permanent discounted rates, free shipping, and “set and forget” convenience. If at all at any point you are no longer interested in maintaining the service you can change or stop it with the click of a single button without any repercussions.

Whether you live in the US or Canada, all orders should arrive between 3 to 5 days depending on your exact location. US orders are delivered by USPS, while those in Canada are delivered by Post Canada. We really aim to give you the highest quality and most transparent delivery service, and we will constantly work to improve it so you can get your orders in the minimum amount of time possible.

Of course all are orders include tracking so you can find out at any time exactly where they are and when you can expect them, as well as the ability to activate notifications on either your email or smartphone, so you will automatically be updated at each important step as the package makes it’s way from our distribution warehouse to your front door.

Whether you live in Canada or US, none of our customers will never need to pay customs fees. Though are products are manufactured in Canada, we have our own US fulfillment center near Chicago. So we’ve already paid custom fees for our US customers. All packages received in Canada ship from Canada, and all those received in the US are shipped from the US.

Both, if you are visiting our site from a US IP it will be in USD, while a Canadian IP will have prices displayed in CAD. Of course if you live in Canada but you use a VPN that reroutes your connection from the US, prices will be in USD, and vice-versa.

At present we are only capable of serving the US and Canada. We are a young and ambitious company with big dreams, but at the same time we know we need to focus our efforts on a limited amount of things at this time. This is so we can ensure we do it in the best way possible before we get swept up in ambitions to go global.

If you do live outside of the US/Canada and would like to be able to purchase our products please drop us a line at support@teonan.com and let us know about yourself - where you live, and what makes you excited about Hot Drinks that Heal. Also sign up for our newsletter (in the form situated in the centre of the footer), where we will definitely announce expansions to other countries so you can be the first to know if we’re heading your way.